While you travel

Airport meet and assist

A helping hand at the airport for first-time flyers, seniors and families.

Big airports can be confusing, especially for a first international trip, for parents travelling alone with children or for older travellers. Meet and assist services provide a person who walks you through the airport.

Who it helps

First-time international travellers, unsure of immigration forms and connections
Senior citizens, who may also need a wheelchair or buggy
Parents with infants and families with lots of luggage
Short connections at hubs such as Dubai, Doha, Singapore and Bangkok

What to expect

Depending on the airport, an agent meets you at the terminal or aircraft door, helps with check-in, forms and immigration, and walks you to the gate or the arrivals hall. Wheelchair assistance is requested free through the airline; we add it to the booking.

Lounges

A lounge gives you a quiet seat, food and showers on a long layover. We check whether your card or ticket already includes access before suggesting a paid pass. For tips on long journeys read Long-haul flight tips for Indian travellers.

FAQs

Airport meet and assist: common questions

Is wheelchair assistance free?

Airlines provide wheelchair assistance at no charge when requested in advance. We add the request to your booking at least 48 hours before the flight.

Is meet and assist available at every airport?

Not everywhere. It is common at major international airports. We confirm availability for your exact airports and terminals.

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