Cancellation and refund policy

We understand plans change. This page explains how cancellations and refunds work. The exact cancellation charges for your trip are listed in your written quote and booking confirmation, because they depend on the airlines, hotels and other suppliers involved.

If you cancel

• Tell us in writing (WhatsApp or email). The cancellation date is the day we receive your message.
• Cancellation charges usually increase as the departure date gets closer, because suppliers charge more for late cancellations.
• Some services are non-refundable once booked, such as many promotional airfares, some hotel rates, festival-period stays, permits and visa fees. These are marked in your quote where they apply.

Refunds

• We refund the amount you paid minus the cancellation charges in your confirmation and any non-refundable supplier costs.
• Refunds go back to the original payment method.
• We process refunds after we receive money back from suppliers. Airlines and hotels have their own timelines, so some refunds take longer than others; we keep you updated.

No-shows and unused services

If you do not turn up for a service, or leave a trip early, refunds for unused services depend on what suppliers return to us and are not guaranteed.

Changes instead of cancelling

Changing dates or destinations is often cheaper than cancelling. Ask us first; we will tell you the cost of a change before you decide.

If we cancel

If we have to cancel a confirmed trip for reasons within our control, we will offer an alternative or a full refund of what you paid us. If a trip cannot go ahead because of events beyond anyone's control, such as natural disasters or government restrictions, we will help you rearrange it or refund the amounts we recover from suppliers.

Travel insurance

Insurance with trip-cancellation cover can protect you against many of these costs. We recommend buying it when you book.

Questions

Message us on WhatsApp or call +91 73059 71481.